3G+ FAQs
ROAMING
Can I use my USB modem while roaming?
How will I be charged while roaming?
How are the data roaming charges calculated?
MOBILE INTERNET
What is Mobile Broadband or Mobile Internet?
Do I need a landline to use mobile internet?
I currently pay BTC plus my internet service provider for my internet. Will I have to do the same for Digicel mobile internet?
I currently pay Bermuda Cablevision plus my internet service provider for my internet. Will I have to do the same for Digicel mobile internet?
NETWORK
What is 3G+ coverage like?
What happens if I move in and out of 3G+ coverage area?
USAGE ALLOWANCE
How much can I download and upload?
What happens I f I go over my usage limit?
What is the Fair Usage Policy?
How do I track my usage?
How will I know if I’ve gone over my usage allowance?
How do I register for Self Care?
Parental Control
USB MODEMS AND SIM CARDS
Is the USB Modem locked to the Digicel network?
Can I share my USB modem connection with another laptop?
Do I need a 3G+ SIM card in Bermuda?
Do I need a 3G+ SIM card to roam?
Where can I sign up for 3G+
Disclaimer for Digicel MI Advertising
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ROAMING
Can I use my USB modem while roaming?
Digicel USB modems are preset to block international data roaming. This is to protect you from international roaming charges which can quickly amount. However, if you wish to activate roaming on your USB modem, simply contact customer care on 441-500-5611.
Please note that while roaming, the speed you get will depend on the speed offered by the network you are roaming on and that roaming costs are an additional charge to your monthly 3G+ data plan subscription.
You will be billed per MB while roaming and the cost per MB will be set by the roaming operator. When using your Mobile Internet abroad, any usage will not come out of your allowance.
How will I be charged while roaming
The 3G/GPRS rates charged while roaming will be set as per the roaming operator. Please refer to the data roaming charges specific to your destination.
How are the data roaming charges calculated?
You will be billed per MB while roaming and the cost per MB will be set by the roaming operator.
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MOBILE BROADBAND
What is Mobile Broadband or Mobile Internet?
Mobile broadband (MBB) which is also called Mobile Internet (MI) is the name used to describe various types of wireless high-speed internet access through a portable modem, telephone or other device. As a Digicel customer, mobile internet is connecting via your 3G enabled phone or wireless modem to our 3G+ network.
Do I need a landline to use mobile internet?
No landline is needed to access Digicel mobile internet. You just need your computer, a Digicel modem and a 3G+ data plan to get started. For cellular phone users, you need a 3G+ enabled phone and a 3G+ data plan to get started.
I currently pay BTC plus my internet service provider for my internet. Will I have to do the same for Digicel mobile broadband?
No, with Digicel mobile internet you will only have one bill for the data service we provide you.
I currently pay Bermuda Cablevision plus my internet service provider for my internet. Will I have to do the same for Digicel mobile internet?
No, with Digicel mobile internet you will only have one bill for the data service we provide you.
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NETWORK
3G+ coverage is strong island wide. However, as with any network, your signal can be impacted by a range of factors such as signal strength, distance from site and number of simultaneous users.
What happens if I move in and out of 3G+ coverage area?
Not to worry, we still have a fully functioning 2G network running parallel to our 3G+ network. Your device will automatically connect to the available GPRS/EDGE network until the 3G+ network is available. The switch between networks is seamless.
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USAGE ALLOWANCE
How much can I download and upload?
With our 3G+ mobile internet price plans you get either 2GB, 3.5GB or 6GB usage allowance depending on your wireless modem data plan and either 2MB, 10MB or 20MB, or Premium usage allowance depending on your smartphone data plan. Usage is calculated in Megabytes (MB) and Gigabytes (GB) - where 1GB equals 1,000MB. As an example, a typical music track is 5MB, and a 2 hour DVD quality film is 1GB. Uploading to the internet (eg. sending photos and emails) also counts towards your allowance. To see how much data you might need, try our data calculator here.
Digicel allows you to go over your data limit for just a few cents per megabyte which lets you stay online for that extra bit of time you require:
Postpaid wireless modem users:
If you are on any of our 3G+ mobile broadband plans using a wireless modem, you will pay 20 cents overage for each MB of usage over the 2GB, 3.5GB or 6GB price plan usage limit.
Postpaid smartphone users:
If you are on our 3G+ mobile internet plans using a smartphone, you will pay overages for each MB of usage over your 2MB, 10MB or 20MB price plan usage limit. Users on the 2MB plan will pay $5/MB, users on the 10MB plan will pay $4/MB and users on the 20MB plan will pay $3/MB for overages. Users on the Premium data plan are subject to the terms set out in the fair usage policy.
Prepaid customers:
The Fair Usage policy, which applies to all customers using the 3G+ data network, is designed to ensure customers have a positive internet experience. The policy allows Digicel to manage excessive use by individual customers, as this can impact the general speed and reliability of the mobile internet service.
The fair usage threshold/limit for Digicel customers who have chosen the ‘Premium data plan’ for their smartphone states that Digicel cannot guarantee speeds above 128 KB/s once they have reached 350 MB of usage. If you then continue to exceed the fair usage threshold, Digicel reserves the right to modify, suspend or terminate your service.
To read Digicel’s full terms and conditions, click here.
How do I track my usage?
From your phone:
You can check your usage regularly on our ‘Self Care’ site: www.digicelbermuda.com"3Gplus"mywap where you will find your usage and summary of charges. You will also be able to set your account spending limit as to avoid bill shock.
From your computer (PC or Mac):
You can check your usage regularly on our ‘Self Care’ site: www.digicelbermuda.com"3Gplus"myweb where you will find your usage and summary of charges. You will also be able to set your account spending limit as to avoid bill shock.
From a 3rd party computer (PC or Mac):
You can check your usage regularly on our ‘Self Care’ site: www.digicelbermuda.com"3Gplus"myweblogin where you will have to login in prior to viewing your usage and summary of charges.
How will I know if I’ve gone over my usage allowance?
You can check your usage regularly on the Digicel Self Care websites listed above. Go to the section ‘Usage’ and your usage will be dated and labelled. You can also set up SMS or email alerts to let you know when you are reaching near the end of your data allowance.
How do I register for Self Care?
The Self Care section of the website allows you to track the usage on your Digicel USB modem.
To obtain your login credentials, please contact Customer Care by calling 441-500-5611.
Digicel recommends the use of a third party application to manage parental control.
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USB Modems and SIM Cards
Is the USB Modem locked to the Digicel network?
Yes. The device is locked to our network while in Bermuda. However, if you request for roaming to be turned on, your USB modem will function on other networks where Digicel has roaming agreements.
Can I share my USB modem connection with another laptop?
That depends on the kind of modem you are using. If you are using the USB modem, you may transfer your connection from laptop to laptop. In this scenario, only one laptop is connected at a time.
If you are using the WiFi modem, you can use your modem as a router and provide wireless internet connection to four other devices (laptop, desktop, smartphone, game console, etc.) in addition to the connected device. In this scenario, all five devices must be in the same vicinity. Please note, performance may be affected by concrete walls, distance from towers and number of users.
Do I need a 3G+ SIM card in Bermuda?
Once you sign up for a 3G+ data plan for your smartphone, your existing SIM card will work perfectly fine with our 3G+ network. When you sign up for a 3G+ data plan on a USB modem, you will be issued a Digicel 3G+ SIM card.
New customers:
All new customers will be issued a Digicel 3G+ SIM card.
Do I need a 3G+ SIM card to roam?
If you roam overseas and wish to take your 3G access with you, we recommend you use a Digicel 3G+ SIM card. This will ensure that you have adequate coverage in markets that have 3G.
To sign up, visit the Digicel Store on Church Street or Court Street. You can also sign up at any Digicel Authorized Dealer. Use our store locator to find your nearest retailer.
If you are a business, contact our dedicated Digicel Business team on 500-5611, and select option 4.
Disclaimer for Digicel MI Advertising
- Data plan limits are per month and apply to data usage on the Digicel Bermuda network only; data usage while roaming is excluded
- Service is subject to network coverage and availability
- Internet speeds and quality experienced may be impacted by a range of factors, such as signal strength, distance from site and number of simultaneous users
- Charges apply if you use your Digicel SIM card for services other than the broadband service specified in your contract
