Roaming Tips

Using your GSM (Global System for Mobile Communications) cell phone while roaming will be a breeze with these handy tips!

·         Check your phone handset compatibility. Ensure that your handset will work in the country you are travelling to. Remember that some countries operate on dual band networks, while others use tri-band or even quad-band networks. Find out which kind of network your phone is designed to use.  The Digicel network is 1900MHz and is compatible with dual band and tri-band GSM networks.

·         Check the power supply. Make note of the voltage and plug type for your destination. You may need to bring an adaptor set for your charger.

·         Check that the roaming feature is enabled. Call Customer Care by dialing 611 from your Digicel phone before you leave to ensure that international roaming is enabled.  If you wish to have your roaming feature permanently disabled, please request that Customer Care make this change. Note: if you would like to be able to turn data roaming on and off at your own discretion, you may usually do this by selecting “Data Off While Roaming” in your Mobile Network Options.

·         Take control of your voicemail. Calling your voicemail while roaming costs the same as making an international roaming call back to Bermuda. It is important to remember that you will be charged every time someone leaves a message on your voicemail, even if you don’t check the message. If you want to avoid these charges completely, call Customer Care by dialing 611 from your Digicel phone before you leave to request that your voicemail be disabled for the duration of your trip.

·         Check your prepaid credit. If roaming on a prepaid phone, be sure to top up before you travel. If you need more credit while abroad, you may top up online at https://onlinetopup.digicelgroup.com/bermuda.

·         Let us know if your phone goes missing. If your phone is lost or stolen while you are abroad, you need to call Digicel at +1441-500-5611 to report the lost or stolen phone immediately.  You are liable for any costs incurred prior to reporting the phone missing.

·         Learn how to switch between networks. If you are traveling to multiple destinations, you may need to turn your phone off and then turn it on again to recognize the new wireless network. If you prefer to choose your roaming network manually, please consult your phone manual for assistance.

·         Make use of Wi-Fi to save on data roaming. You may choose to turn data off while roaming and access data in Wi-Fi hot spots only. Note: Not all phones are Wi-Fi capable. Check your manual or your mobile company customer support to verify the specifications for your handset. Many hotels, airports and cafes offer free Wi-Fi service, but others may charge you a fee for Wi-Fi access.