Digicel reimburse BlackBerry customers
October 21st 2011 - Digicel reimburse BlackBerry customersThursday 20th October 2011 – Kingston, Jamaica: Following on from RIM’s unprecedented announcement that BlackBerry customers will be able to avail of up to US$100 worth of premium BlackBerry apps in the coming weeks, Digicel is pleased to announce that it will also reimburse those customers affected during last week’s outage.
As such, Digicel prepaid BlackBerry users whose service was active during the outage will be reimbursed for the hours of interruption to their internet subscription during that period in the form of credit – whilst Digicel postpaid BlackBerry customers will receive a credit on their monthly bill for the equivalent duration of the outage of BlackBerry services.
All affected Digicel BlackBerry customers will be contacted by text message next week with the details of their individual reimbursement – and credited accordingly.
Digicel is committed to providing its customers with the best service and the best value and would like to apologise to its valued customers for the inconvenience caused to them.
We trust that this gesture of goodwill to our customers goes some way to making up for the inconvenience they experienced and would like to thank them for their continued loyalty to Digicel.
ENDS
ABOUT DIGICEL GROUP
After ten years of operation, Digicel Group Limited has 11.5 million customers across its 32 markets in the Caribbean, Central America and the Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Cup. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.
In 2004, Digicel developed Digicel Rising Stars – an annual talent show to support aspiring young music artists in the Caribbean. The show has spanned the Eastern Caribbean, Haiti, Jamaica and Trinidad & Tobago ranking as one of the top-rated shows.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean.
Visit www.digicelgroup.com for more information.

